An In-Depth FAQ for LG Appliance Owners in Andover

We want to help you understand your appliances better. Below are detailed answers to the most common questions we receive about LG appliance repair.

• Why is my LG refrigerator not cooling?
  If your LG refrigerator is not cooling, the most distinct possibility is a failure of the linear compressor. Unlike traditional compressors that hum, linear compressors are very quiet, so you might not hear that it has stopped working. The lights will be on, and the fans may run, but the air will be room temperature. Another cause could be dirty condenser coils restricting airflow. We can test the compressor’s amperage and the sealed system pressure to determine if the compressor needs replacement or if there is another underlying issue like a refrigerant leak.
• What does the LE code mean on my LG washer?
  The LE code on an LG washer indicates a motor issue. The machine is telling you that the drum is not spinning as expected. This can happen if the load is too heavy, straining the motor. However, if it happens with a normal load, it often points to the Hall sensor (also called the rotor position sensor). This small part tells the control board exactly where the motor is in its rotation. If it fails, the board stops the motor to prevent damage. We can check the wiring harness and the sensor to resolve this common error.
• Why is my LG dishwasher showing an AE error code?
  The AE error code is a leak detection alert. LG dishwashers have a catch pan underneath the main tub with a sensor. If water drips into this pan, the sensor trips, and the dishwasher stops the cycle and turns on the drain pump to prevent a flood. You will likely hear the pump running even if you turn the power off. We must pull the dishwasher out to find the source of the leak, which could be a loose hose clamp, a bad water inlet valve, or a degraded sump seal.
• Why is my LG dryer running but not heating?
  A dryer that spins without heat is usually suffering from a heating element failure (electric) or an ignition failure (gas). On LG electric dryers, the heating element is susceptible to burning out over time. It can also be a tripped safety thermostat. LG dryers have a reset button on the high-limit thermostat on the heater housing; sometimes, simply resetting this button fixes the issue, though we must investigate why it tripped (usually lint buildup). We can test all heating components to ensure your dryer gets hot again.
• Why is my LG oven not heating up?
  If your LG oven is not heating, the issue often lies with the igniter (gas) or the heating element (electric). However, because many LG ovens use ProBake convection, the main heating element is often hidden behind the rear panel rather than being visible on the bottom. If the convection fan fails, that rear element can overheat and burn out. We can disassemble the rear cavity to inspect the element and the fan motor to restore even baking temperatures.
• Why is my LG washing machine vibrating excessively?
  LG front-load washers spin at very high speeds to extract water. If the machine is not perfectly level, it will vibrate. However, if it is level and still shakes, the internal dampers (shock absorbers) may be worn out. LG washers typically have 3 or 4 dampers attached to the tub. If one fails, the tub becomes unstable. Another cause could be a loose rotor bolt on the back of the direct drive motor. We can inspect the suspension and motor mount to stabilize the machine.
• Why is my LG Craft Ice maker not working?
  The Craft Ice maker is a complex feature that creates slow-melting spheres. If it stops working, it is often due to the ice mold heater failing or the motor jamming. Sometimes, a software update is required to optimize the ice-making cycle, which can be done via the ThinQ app. If it is a mechanical failure, the entire Craft Ice module usually needs to be replaced. We can determine if it is a software or hardware issue and get the ice flowing again.
• My LG microwave is not heating, is it fixable?
  Yes, an LG microwave that runs but does not heat is usually fixable. The issue is likely the magnetron (the part that creates the microwaves) or the high-voltage diode. On LG NeoChef models, it could also be the smart inverter board. While these repairs are technical, they are often much more economical than replacing a built-in or over-the-range unit. We can safely discharge the capacitor and replace the faulty high-voltage parts.
• What causes the OE error on my LG washer?
  The OE error means “Output Error” or drainage failure. The most common cause is a clogged drain pump filter. LG washers have a small access door on the front bottom corner where you can unscrew the filter. If coins, lint, or debris block this filter, the water cannot exit. If the filter is clear, the drain pump motor itself may have burned out, or the drain hose may be kinked behind the machine. We can clear the blockage or install a new pump.
• Why is my LG gas stove clicking continuously?
  Continuous clicking indicates that the spark module is sending voltage to the electrodes even when the burner is off. This is almost always caused by moisture getting into the ignition switches behind the burner knobs, often after a pot boils over or after cleaning. If letting it dry out for 24 hours does not fix it, one of the switches is likely shorted and needs replacement. We can replace the switch harness to stop the noise and ensure safe ignition.