Frequently Asked Questions

Frequently Asked Questions | Appliance Repair Pros Andover

Welcome to the Appliance Repair Pros Frequently Asked Questions center. We understand that a broken appliance raises many questions. You are likely concerned about the logistics of the repair, the technical nature of the problem, and whether your specific brand and model can be fixed. We have compiled this comprehensive resource to address the most common inquiries we receive from homeowners in Andover, Massachusetts. Our goal is to provide you with clear, detailed information that demonstrates our expertise and commitment to service. Whether you are dealing with a warm refrigerator, a noisy washer, or an oven that will not heat, we are here to help.

General Service Questions

Do you provide appliance repair services in Andover, Massachusetts?
Yes, we are a locally dedicated service provider focused specifically on Andover and the immediate surrounding communities. We understand the local area and strive to be the most responsive appliance repair resource for our neighbors. We cover all neighborhoods within the 01810 and 01812 zip codes. Being local allows us to minimize travel time and maximize the time we spend focusing on your repair needs.
How quickly can you repair my appliance?
We know that a broken appliance is a major disruption to your daily life. A broken fridge risks food spoilage, and a broken washer lets laundry pile up. We prioritize prompt service. Our goal is to get a technician to your home as soon as possible to diagnose the issue. Once the problem is identified, we work efficiently to complete the repair. Our trucks are stocked with common parts to increase the likelihood of a repair being completed in a single visit.
What types of appliances do you repair?
We offer comprehensive repair services for all major household appliances. This includes kitchen appliances such as refrigerators, freezers, ice makers, dishwashers, ovens, ranges, cooktops, and microwaves. We also service laundry appliances, including washing machines and dryers. We are equipped to handle both gas and electric models across all categories.
Do you service all major brands?
Yes, our technicians undergo continuous training to stay current with the engineering standards of all major global manufacturers. We service domestic brands like Whirlpool, GE, Maytag, Frigidaire, and KitchenAid. We also specialize in Asian brands like Samsung and LG, as well as European luxury brands like Bosch and Miele. No matter who manufactured your machine, we have the technical data and expertise to fix it.
Is it worth repairing an older appliance?
This is one of the most common questions we hear. The answer depends on the age of the unit, the specific failure, and the overall condition of the appliance. Generally, if a machine is well-built (like older Maytag or Kenmore units), a repair is a wise investment that can extend the life of the appliance for many years. Repair is often the most economical choice compared to the high expense of purchasing, delivering, and installing a new unit. We provide an honest assessment of your appliance so you can make an informed decision.

Refrigerator and Freezer FAQ

Why is my refrigerator running but not cooling?
A refrigerator that runs without cooling is usually suffering from an airflow issue or a sealed system failure. The most frequent cause is dirty condenser coils. If these coils are covered in dust, they cannot release heat, causing the system to overheat and lose cooling capacity. It can also be caused by a failed evaporator fan motor, which prevents cold air from circulating. In more serious cases, it could indicate a refrigerant leak or a failing compressor. We can diagnose the specific component causing the loss of temperature.
Why is my ice maker not making ice?
Ice maker failure is a common issue. It can be caused by a frozen fill tube, which blocks water from entering the ice mold. It can also be due to a failed water inlet valve or a faulty ice maker module. On Samsung refrigerators, specifically, the ice maker compartment often freezes over due to air infiltration. We can clear the blockage, replace the valve, or install updated ice maker components to restore production.
Why is there water leaking from my refrigerator?
Water pooling inside the fridge or on the floor in front of it is typically caused by a clogged defrost drain. When the freezer goes through a defrost cycle, the melting ice drips into a drain pan. If the drain line is blocked by ice or debris, the water overflows. We can clear this drain line to prevent future leaks. Leaks can also come from a cracked water supply line or a leaking water filter housing.
Why is my LG refrigerator not cooling even though the lights are on?
LG refrigerators often use a linear compressor. When these fail, they often do not make a loud noise; they simply stop compressing refrigerant. The lights will stay on, and the fans may run, but the air will be room temperature. This is a specific failure that requires testing the amp draw of the compressor and the pressure of the sealed system. We are experienced in diagnosing these linear compressor issues.

Washing Machine FAQ

Why is my washing machine not draining water?
A washer that will not drain usually has a blockage or a pump failure. Small items like coins, socks, or lint can clog the drain pump filter. This is especially common in front-loading machines. If the filter is clear, the drain pump motor itself may have burned out, or the drain hose may be kinked. We can inspect the entire drainage path and replace the pump if necessary to get the water flowing again.
Why is my washer making a loud banging noise during the spin cycle?
Loud banging indicates an unbalanced load or a suspension failure. If the load is balanced but the noise persists, the suspension rods (on top-loaders) or the shock absorbers (on front-loaders) are likely worn out. This allows the tub to hit the cabinet frame. On machines like the Samsung VRT or Maytag Bravos, this is a common wear item. We can replace the suspension components to stabilize the machine.
What does the LE code mean on my LG washer?
The LE code stands for “Locked Rotor” or motor error. It indicates that the motor is not spinning as expected. While it can mean the motor is stressed by a heavy load, it often points to a failure of the Hall sensor (rotor position sensor) or a wiring issue. We can test the sensor and the wiring harness to resolve this error and restore the spin cycle.
Why is my front-load washer smelling like mildew?
Odors in front-load washers are caused by moisture and detergent residue getting trapped in the door gasket and the outer tub. This creates an environment for mold growth. We recommend running a monthly cleaning cycle. If the smell is severe or the gasket is stained, we can replace the door boot seal and manually clean the pump filter to remove the source of the odor.

Dryer FAQ

Why is my dryer running but not heating?
If your dryer spins but stays cold, the heating system has failed. For electric dryers (like many Whirlpool and Kenmore models), the heating element coil often breaks over time. It can also be a blown thermal cutoff fuse caused by poor airflow. For gas dryers, the issue is typically the igniter or the gas valve solenoids. We can test the continuity of these components to determine why the heat is not engaging.
Why is my dryer taking so long to dry clothes?
Long dry times are almost always an airflow issue. The moist air must be able to escape the drum. If your lint trap is clean, the vent duct leading outside is likely clogged with lint. This restricts airflow and causes the dryer to cycle off on its safety thermostat. We recommend checking your venting system. It could also be a failure of the moisture sensor bars inside the drum.
Why is my dryer making a squeaking or thumping noise?
Squeaking and thumping are signs of mechanical wear. Dryers use support rollers to hold up the drum. When the rubber tires on these rollers wear out, they make a thumping sound. A high-pitched squeak often comes from a worn idler pulley or a dry drum bearing. We can disassemble the dryer and replace these wear parts to restore quiet operation.

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Dishwasher FAQ

Why is my dishwasher not cleaning dishes effectively?
Poor cleaning is usually due to a lack of water pressure or a blockage. Check the filter at the bottom of the tub for debris. If it is clean, the spray arms may be clogged with food particles. On models like the KitchenAid or Kenmore UltraWash, the food chopper blade may be broken, restricting water flow to the pump. We can inspect the circulation pump and cleaning system to ensure your dishes come out sparkling.
What does the E15 error mean on my Bosch dishwasher?
The E15 error on a Bosch dishwasher indicates a leak. The unit has a safety base pan with a float switch. If water drips into this pan, the switch activates, shutting off the water inlet and running the drain pump. We must locate the source of the leak, which is often a sump seal or a loose hose connection, and remove the water from the base to reset the error.
Why is my dishwasher not draining?
If water remains in the bottom of your dishwasher, it is a drainage failure. This can be caused by a clogged drain hose, a blocked garbage disposal connection, or a failed drain pump. On Miele dishwashers, this triggers an F11 error. On Samsung units, it triggers a 5C code. We can clear the obstruction or replace the drain pump to ensure the water is removed after every cycle.

Oven and Range FAQ

Why is my gas oven not heating up?
If your gas oven does not heat, the igniter is the most likely culprit. The igniter must get white-hot to open the gas safety valve. As igniters age, they get weak and may glow orange but fail to open the valve. We can replace the igniter to restore reliable ignition. It could also be a failure of the safety valve itself or the temperature sensor.
Why is my electric oven temperature inaccurate?
If your oven is burning food or taking too long to cook, the temperature sensor may have drifted out of calibration. This probe measures the internal heat and communicates with the control board. It could also be a weak baking element or a failure of the convection fan (in models like the KitchenAid with Even-Heat). We can test the sensor and elements to ensure precise temperature control.
Why is my gas stove clicking continuously?
Continuous clicking typically indicates moisture in the ignition switches. This often happens after cleaning the cooktop. If the switches get wet, they short out and send a continuous signal to the spark module. If drying them out does not work, the switch harness usually needs to be replaced. We can identify the faulty component and stop the clicking.

Brand-Specific FAQ

GE Appliance Repair FAQ

Why is my GE refrigerator fan making a loud noise?
Loud noises from a GE refrigerator often come from the evaporator fan motor in the freezer. If the fan bearings wear out, it creates a howling or groaning sound. It can also be caused by ice buildup hitting the fan blade, which indicates a defrost issue. We can replace the fan motor or resolve the defrost problem.
My GE dishwasher won’t start and has no lights, what is wrong?
If your GE dishwasher is completely dead, it might be a tripped consumer service module (CSM). Newer GE models have a CSM that trips if it detects a voltage spike or a leak. Resetting the breaker might work temporarily, but if it persists, the machine has likely detected a fault that requires professional diagnosis.

Whirlpool Appliance Repair FAQ

Why is my Whirlpool washer not spinning?
On Whirlpool direct-drive washers, a non-spin issue is often caused by a broken motor coupler or a worn clutch. These are safety links designed to break if the machine is overloaded. On newer VMW (Vertical Modular Washer) top-loaders, it is often a broken belt or a lid lock failure. We can identify the drive system type and repair the specific failure.
Why is my Whirlpool refrigerator not cooling?
A common issue with Whirlpool fridges is the failure of the start relay on the compressor. If you hear a clicking sound and the compressor tries to start but fails, the relay is likely bad. We carry high-quality replacement relays to get your compressor running again.

Samsung Appliance Repair FAQ

Why is my Samsung ice maker freezing up?
This is a widespread issue with Samsung French door refrigerators. The ice room is not properly sealed, allowing warm air to enter and freeze the mechanism. We perform a comprehensive update that involves sealing the compartment, replacing the auger and ice maker, and updating the software to prevent future freeze-ups.
What does the 5C or ND error mean on my Samsung washer?
These codes indicate a “No Drain” condition. It means the water level sensor detects that water is still in the tub after the pump has run. It is almost always a clogged debris filter located on the front of the machine. We can clean this filter and inspect the pump impeller for damage.

LG Appliance Repair FAQ

Why is my LG refrigerator not cooling?
LG refrigerators use a linear compressor that is highly efficient but prone to specific failures. If the compressor runs but does not pump refrigerant, the fridge will stay warm. This requires a specialized diagnosis of the sealed system. We are trained to identify linear compressor failures and can assist you with the next steps for repair.
Why is my LG washer showing a UE code?
The UE code stands for “Unbalanced Error.” If the washer cannot balance the load for the spin cycle, it will try to refill and tumble the clothes to redistribute them. If it fails repeatedly, it throws the code. This can be caused by a heavy single item (like a blanket) or worn suspension dampers. We can inspect the suspension system.

Frigidaire Appliance Repair FAQ

What does the SY EF code mean on my Frigidaire fridge?
SY EF stands for “System Evaporator Fan.” It means the main control board is not receiving a signal from the freezer fan. This causes the fridge section to warm up. It usually requires replacing the fan motor, but sometimes the control board itself is the issue. We can test both to be sure.
Why is my Frigidaire oven beeping with an F1 code?
The F1 code usually indicates a failure of the Electronic Oven Control (EOC). It often means the keypad membrane has shorted out or a button is stuck. If the beeping persists, the control board typically needs to be replaced.

Maytag Appliance Repair FAQ

Why is my Maytag Bravos washer making a loud noise?
Loud roaring noises on a Maytag Bravos washer usually indicate failed tub bearings. This is a significant repair that involves replacing the bearings and the shaft seal. If caught early, it can save the machine. If the noise is more of a banging, it is likely the suspension rods.
Why is my Maytag dishwasher not cleaning the top rack?
This is often due to the chopper blade assembly. Maytag dishwashers use a blade to grind food particles. If this blade breaks, the screen clogs, and water pressure to the upper spray arm drops. We can replace the chopper assembly to restore full cleaning power.

Kenmore Appliance Repair FAQ

Who makes my Kenmore appliance?
Kenmore appliances are built by different manufacturers. A model number starting with 110 is Whirlpool; 795 is LG; 253 is Frigidaire. We know how to decode these numbers to ensure we bring the correct parts for your specific unit.
Why is my Kenmore Elite refrigerator not cooling?
If it is an LG-built Kenmore Elite (795 prefix), it likely has a linear compressor issue similar to LG branded units. If it is a Whirlpool-built unit (106 prefix), it is likely a start relay or defrost timer issue. We identify the manufacturer to perform the correct repair.

KitchenAid Appliance Repair FAQ

Why is my KitchenAid dishwasher blinking the Clean light?
A blinking Clean light is an error code indicating a heating fault. The dishwasher failed to reach the target water temperature. This could be a bad heating element, a high-limit thermostat, or a thermistor. We can test the heating circuit to identify the failure.
Why is my KitchenAid oven not heating evenly?
Uneven baking in a KitchenAid oven is often due to the convection fan or element failing. If the “Even-Heat” system is not circulating air correctly, you will get hot and cold spots. We can test the convection motor and ring element.

Bosch Appliance Repair FAQ

Why is my Bosch dishwasher not drying dishes?
Bosch dishwashers use condensation drying, which relies on the heat of the final rinse. They do not have a heating element in the bottom. If your dishes are wet, ensure you are using Rinse Aid. If you are, the heating pump may not be working. We can verify the water temperature to ensure the heater is activating.
What does the E24 error mean on my Bosch dishwasher?
E24 is a drain error. It often means the drain filter is clogged or the drain hose is blocked. However, on Bosch units, it can also happen if the drain pump cover is loose. We check all these possibilities to clear the code.

Miele Appliance Repair FAQ

What does the F70 error mean on my Miele dishwasher?
F70 indicates the Waterproof System is active. Water has leaked into the base pan of the unit. The machine locks down to prevent flooding. We must remove the unit to find and repair the internal leak.
Why is my Miele washer showing an F11 code?
F11 is a drain fault. Miele washers have a sensitive drain system. It is usually a clogged coin trap filter or a blockage in the hose. We can clear the blockage and test the pump.

Contact Appliance Repair Pros in Andover

We hope this FAQ page has answered some of your questions. However, we know that reading about a repair is not the same as getting it fixed. If you are in Andover, Massachusetts, and need expert assistance with your home appliances, we are here to help. Our team is ready to provide the professional, reliable service you deserve.

Service Area Zip Codes:

01810
01812

Do not let a broken appliance disrupt your home any longer. Reach out to us for assistance with your appliance repair needs.